Safex clients continue to be as happy as ever as evidenced by our recent satisfaction survey*. We’re delighted to know that we’re exceeding expectations and that 80% of clients rated us an eight, nine or ten out of ten when it comes to recommending Safex to colleagues.
Like last year, our measurement for client satisfaction is 22 percentage points higher than the national average** for consultants. Despite the challenges of 2020, this news gives us pause to celebrate and say thank you to our loyal clients.
Communication skills, willingness to answer questions, excellent customer service and competitive pricing were all some of the strengths for which we were recognized. Survey feedback, as expected, generates opportunities to improve. Please know we’re reviewing and addressing those comments too.
*Survey conducted by Safex in June 2020 resulted in a net promoter score of 74.
**Retently 2020 NPS Benchmarks.
Interested in some of the comments we received?
“Every member of the Safex team that I have worked with has been responsive, friendly and provided quality service!”